Delete your account
You can delete your DukanExpress account at any time. This page explains how and what happens to your information.
Delete it yourself in the app (fastest)
- Customer app: open the menu → App Settings → Delete my account, then confirm.
- Retail app: open My Shop Profile → Delete my account, then confirm.
- You must have no order that is still on its way. If you have one, wait until it is delivered or cancel it first.
- If your wallet still has money, the app tells you it will be lost, and asks you to confirm.
Or ask us to delete it
If you cannot open the app, email dhukanexpress@gmail.com with the subject "Delete my DukanExpress account". Write the mobile number of your account and your name. We reply to check it is you, and delete the account within 7 days.
What we delete
- Your name, mobile number and email address.
- Your saved addresses and your location.
- Your wishlist and your notifications.
- For shops: the shop name, owner name, address, GST number, ID details and photos.
- Your wallet balance and reward points.
- Your login. You are signed out everywhere and the account cannot be used again.
What we keep, and why
- Finished orders and their bills stay, without your name or contact details. Tax and accounting rules require shops to keep their sales records.
- Payment records stay with our payment partner, Razorpay, under their own rules and the law.
Deleting an account cannot be undone. You are welcome to register again with the same number later as a new customer. See our Privacy Policy for more.