Delivery Policy
This page explains where we deliver, how delivery times work and what you pay for delivery.
1. Where we deliver
- We deliver only to the villages and towns we serve. When you enter your address in the app or on the website, it tells you if we deliver there. Retail shop delivery is currently available in the Anantapur, YSR Kadapa and Nandyal districts of Andhra Pradesh.
- We may add or remove areas. If we cannot deliver to your address, you cannot place the order, and you are not charged.
2. Delivery date and time
- You choose a delivery date and a time slot at checkout. The slots available are shown at that time.
- Times are estimates, not promises. Weather, traffic, road conditions, stock and other things outside our control can cause delays. We will try to tell you if your order will be late.
- You can follow your order and the delivery partner on the map in the app once it is out for delivery.
3. Delivery charges and minimum order
- The delivery charge, any minimum order amount and any offers are shown at checkout before you pay. The amount shown there is the amount you pay.
- Delivery charges and minimum order values can differ between customers and shops, and can change from time to time. An order already placed is never changed.
4. Receiving your order
- Someone must be at the address to receive the order and must be reachable on the phone number you gave. Our delivery partner will call before arriving.
- If we cannot reach you or no one is available after reasonable attempts, the order may be cancelled. Online payments are then refunded as described in our Refund Policy.
- Please check the items at the door. Tell the delivery partner about any problem, or contact us within 24 hours.
5. Payment on delivery
If you chose cash on delivery, please keep the exact amount ready and pay the delivery partner when your order arrives.
We may update this policy from time to time. The "Effective" date above shows the latest version.